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Call centres date back to the 1960s but have become one of the largest employers of the 20th century. Call centres are where KPI’s, SLA’s, Call Handling rates and predictive dialer systems are the key phrases and we excel in this area.
It seems to be a well talked about fact that call centres generally have a high staff turnover rate, however, we do not. We never compromise on the level of candidates that we recruit for our clients. PCL Recruitment only recruit highly experienced customer service people, those who will enjoy working in a call centre, handling volume calls and creating the right customer experience for our customers of our clients. Learn more about working in a call centre here.
